Menace Casino Support & Help Centre
Need a hand? Menace Casino support is here to help you get back to playing quickly. This page shows the fastest ways to reach us and answers the questions we hear most.
18+ only. Play responsibly.
How to Contact Menace Casino
The quickest way to reach us is live chat, available around the clock from any page on the site. Prefer email? Send us the details and we'll get back to you as soon as we can. When you message us, include your account email and a clear description so we can help on the first reply.
Live Chat
Our live chat connects you with a support agent for real-time help with deposits, withdrawals, bonuses and account questions. It's the best option for anything urgent, and you'll find the chat button in the corner of every page.
Common Questions
How do I make a deposit?
Open the cashier, choose your cryptocurrency and send at least the $20 minimum. Full details are on our Payments page.
How long do withdrawals take?
Often instant, and usually within a few hours depending on the coin and network. The minimum is $10 with no maximum.
How does the bonus work?
Your first-week offer is a 10% lossback on slot losses, paid daily as real cash with no wagering. See Promotions.
Why do I need to verify my account?
KYC verification protects your account and meets our licensing requirements. It's a standard, one-time step.
Is Menace legit?
Menace holds an Anjouan licence (ALSI-202506021-FI1). Learn more on our About page.
Can I play on mobile?
Yes — Menace runs in your mobile browser with the full game library. See Mobile.
Account & Payment Help
For login problems, password resets or verification questions, start with live chat. For anything to do with deposits, withdrawals or coins, our Payments and Login pages cover the basics before you even need to ask.
Responsible Gambling Help
If you'd like to set limits, take a break or self-exclude, our team can help — and you'll find full guidance on our Responsible Gambling page.
Responsible Gambling. If gambling stops being fun, help is available at BeGambleAware.org, GamCare.org.uk and GAMSTOP.co.uk. 18+.